Refund policy
Your happiness is important to us, if you are not in love with your order please reach out to us with your order number and anything you would like to share within 7 days of delivery. We are happy to send a discount code for 20% off with a 30 day expiration to use towards your next order.
All sales are final. At this time, we are not accepting return or refund requests.
Our products make great gifts, if your nose did not love a particular scent, or your skin type wasn't fond of how our product worked with it, someone you know may love it!
Local Pickup
Local pickup orders are received and processed within 1-2 business days, more information is inside of your order confirmation email to help guide you on looking out for the "Ready for pickup" email notification.
Pickup is offered 2 days of the week, Wednesday & Saturday.
Orders are scheduled for pickup via text message to select the time of your choice from the following pickup options,
Wednesday or Saturday at 11am, 3pm or 6pm.
Same day pick up (Wednesday or Saturday) must be placed &/or scheduled for pick up before 2pm to ensure pickup. Please note, same day pickup is only available for our 3 or 6pm reservation depending on how close to the 2pm you order.
If after 12pm, please plan on a 6pm same day pickup.
We are only available at the pickup location on these days & times if there are pickups reserved. You must reach out to us and choose either Wednesday or Saturday and which of the 3 available time slots you would like.
To ensure a safe and secure pickup experience, a member of our team (family) will meet you in the parking lot of our PO box provider. You will receive further instructions upon scheduling pick up. The address will be included with your order/pickup confirmation emails.
What if you never respond to / receive our "Ready for pickup" email?
We want your order to come home to you! We resend our "Ready for pickup" notification 3x.
After 48 hours of no response to our 3rd attempt to reach you, your order will be considered abandoned. Once an order is abandoned, it is no longer available to claim.
Your order will be void, and non-refundable to compensate for the storage of your order as well as the time spent to continue notifying you.
We completely understand emails get looked over, life gets crazy, etc. Although, in order to maintain our sanity, we do not continue to make attempts to contact after the 3rd email notification.
Pickup information is provided with your order confirmation email, as well as the information provided on our website, and various social media platforms.
We make multiple efforts to ensure every order gets home safe; we will update our social media with local pickup updates to ensure a reminder is there as well.
Please, please, please pickup your order! We DO NOT want to keep it!
We know this policy may feel less than relaxed and hope you understand this policy is in place to ensure you receive the items you paid for, as well as maintaining the quality and efficiency of our business operations. After past experiences, we learned a lesson, give a reason to remember or choose to let it be easy to forget.
What if you need to reschedule?
No worries! We will make storage space to hold onto your order through 3 attempts to pick up.
Can you have your order shipped instead?
Absolutely! If you unfortunately miss all 3 opportunities, or on second thought would prefer shipping, you may purchase a shipping label.
We will invoice you for the total cost of shipping, once your invoice is fulfilled, we will purchase your label & ship your order home in accordance with our shipping processing times.
If you choose to not purchase the shipping label, your order will be void and non-refundable to accommodate communication time and storage.
We're here for you!
If we can help in anyway, please reach out to us via our direct email or direct message options on our various social media platforms. Messages are checked daily!
Hours of operation:
Sunday & Monday - Closed
Tuesday-Saturday 11am - 7pm PST.
All discounts & special offers have a 30 day to use expiration unless otherwise stated.
Direct Email
info@bearnaturalsholistics.com
@_bearnaturals_
Tiktok
@Bearnaturals
Bear Naturals
Damages/Concerns/Questions
We will replace any order that arrives damaged with the same items or similar of equal value if the exact product or scent is out of stock.
If we assess the damage replacement claim and feel there are dishonest intentions, or it appears the product has been used prior to being damaged, we will not replace the order and may choose to consider the order fraudulent.
We will not replace any order that the shipping box or internal packaging arrives damaged, but the products are unharmed. If we can confidently determine the products to be safe for use, we will not replace them.
To Begin This Claim:
Email The Following Information To info@bearnaturalsholistics.com
If the product(s) arrived damaged, please email us within 24 hours after delivery with a minimum of 4 pictures of the damaged packaging and product(s). This will allow us to assess the situation and reach out to USPS to begin communication for insurance coverage to reimburse the business. Your name and order information may be required by the USPS to process the claim.
Once we assess the claim, we will either approve or decline the claim based off information provided. If approved, you will be sent the necessary codes to reorder for total of your order (not including taxes) and free shipping.
If your order is lost in transit,
Please contact USPS with your tracking number for a delivery update and take note of the information provided to you by them. If it is not delivered in 3 business days after the expected date of delivery, please reach out to us with all of the information. We will replace your order with the same items, or similar of equal value if exact product or scent is out of stock. If you would like to wait until the scent or product you ordered becomes available again, we will issue you a store credit for the amount of the order not including any taxes as well as provide you a one-time free shipping code to use to replace the order.
To Begin This Claim:
Email The Following Information To info@bearnaturalsholistics.com
Your name, order number, expected delivery date, the information provided by USPS on the orders missed delivery, and any other information from you that may be helpful in our effort to file an insurance claim with USPS to reimburse the business. Your name and order information may be required by the USPS to process the claim.
Once we assess the claim, you will be sent the necessary codes to reorder for total of your order (not including taxes) and free shipping.
Rewards Received/Redeemed
Rewards can be earned and redeemed towards both our line of holistic scent & skin products, as well as Spiritual Guidance sessions.
Rewards are only received, and redeemable for use through our website. Spiritual Guidance special offers posted to Instagram & paid through Venmo are excluded from The Collectors Cave unless otherwise noted.
Offers that "Do Not Combine" may also apply to use of rewards.
Spiritual Guidance
Please note, due to high demand and full schedule, availability is limited.
Bookings can be rescheduled or canceled by emailing or direct messaging me with at least 4 hours notice prior to the time of your booking. Please use the link provided in your booking email to reschedule or reach out to thecreativegoddessll@icloud.com or DM on Instagram @the_creative_goddess.
Booking cancellations, & reschedule requests that are submitted after the 4 hour prior to session window closes will be offered a 50% off of your booking fee order code with a 30 day expiration date, or you can choose to reschedule it with me personally and receive an invoice for the next session at half the cost you purchased a session for.
The reasoning for withholding 50% of the booking fee for those who need to cancel or reschedule without at least 4 hours notice is to retain payment for the time reserved and prepared for your session.
Failure to send message via Instagram to @the_creative_goddess prior to session with information needed to initiate call will result in your session being cancelled at the time your session begins. You will have 24 hours from your scheduled session time to reach out and claim the cancellation policy offer for a 50% off code to book another session within 30 days.
If I need to reschedule, you will be contacted with 24 hours notice or no less than 4 hours, either via DM or email depending on which you chose for communication between us based off your booking method and outside contact you hold with me. You will be given a code to use within 30 days to reschedule your session free of charge, or you can choose to reschedule it with me personally. If in the rare occurrence I require less than 4 hours notice, the previously mentioned applies and you will be given a code for 50% off a future session with a 30 day to use expiration.
Additional Messages:
We do our best to respond to each email and DM as soon as possible and within 24 hours, however we thank you in advance for understanding it may take up to one to three business days to receive our response. Please check your spam folder if you have not heard back from us within 3 business days.
The Right To Refuse Services To Any Customer/Client At Anytime With No Refund Provided As A Retainer For Any Inconvenience Resulted From Any Reason To Discontinue Services Is In Effect as Of August 26th, 2024.
info@bearnaturalsholistics.com
Updated: June 25th, 2026