Refund policy

Your happiness is important to us, if you are not in love with your order please reach out to us with your order number and anything you would like to share within 7 days of delivery. We are happy to send a discount code for 20% off with a 30 day expiration to use towards your next order.

All sales are final. At this time, we are not accepting return or refund requests.

Our products make great gifts, if your nose did not love a particular scent, or your skin type wasn't fond of how our product worked with it, someone you know may love it!

Local Pickup

Local pickup orders are received and processed within 1-2 business days, more information is inside of your order confirmation email to help guide you on looking out for the "Ready for pickup" email notification.

Pickup is offered 2 days of the week, Wednesday & Saturday.

Orders are scheduled for pickup via text message to select the time of your choice from the following pickup options,

Wednesday or Saturday at 11am, 3pm or 6pm.

Please Note: Pickup days and times may vary in availability for holidays and temporary unavailability. We will give you are next available options if the Wednesday or Saturday day/time combination you request is unavailable.

Same day pick up

All same day pickup orders for Wednesday or Saturday are processed & scheduled for pickup before 2pm.

-Please note, same day pickup is only available for our 3 or 6pm reservation.

Orders placed between 12pm and 2pm are scheduled for our pickup for 6pm pickup.

Non-Negotiable Safety Security

We are only available at the pickup location on these days & times if there are pickups reserved.

You must reach out to us and choose either Wednesday or Saturday and which of the 3 available time slots you would like.

To ensure a safe and secure pickup experience, a member of our team (family) will meet you in the parking lot of our PO box provider. The address & information will be included with your confirmation emails.

We park in the rows directly across from our PO box provider and stand outside the vehicle with a black umbrella and your order to be easily found amongst the crowd.

Is the phone line secure for text messaging & will you receive marketing messages?

Yes to that first part, and no the second.

The number is exclusively for our brand to communicate via text message for local pickup purposes.

It is not affiliated with any marketing or advertising. For you, or for us. Please do not send us marketing or advertising content.

Your phone number is never saved, messages are trashed upon pickup. You will need to send us your name & order number every single time.

What if you never respond to / receive our "Ready for pickup" email?

We want your order to come home to you! We resend our "Ready for pickup" notification 2x, with one follow up via text message if a phone number is provided or a physical reminder card sent in the daily mail to the address associated with your order.

If you do not reach out to us to schedule pickup within 2 weeks of the day your order was marked "Ready for pickup", your order will be considered abandoned as of the 2 week mark. The two week mark will be your last day to schedule pickup.

Once an order is abandoned, it is no longer available to claim.

Your order will be void, and non-refundable to compensate for the storage of your order as well as the time invested to continue notifying you.

We completely understand emails get looked over, life gets crazy, etc. Although, in order to maintain our sanity & storage space, this policy is in full effect and is non-negotiable.

Pickup information is provided with your order confirmation email, as well as the information being provided on our website, and various social media platforms.

We know this policy may feel less than relaxed and hope you understand this policy is in place to ensure you receive the items you paid for, as well as maintaining the quality and efficiency of our business operations.

After past experiences, we learned it is better to give a reason to remember than choose to let it be easy to forget. ♥︎

What if you need to reschedule?

No worries! We will make storage space to hold onto your order through 3 attempts to pick up. Your 3 attempts must be within the 2 weeks of receiving your "Ready for pickup" notification.

Please reach out to us prior to your pickup arrival time to reschedule. Same day reschedule is not guaranteed.

If you no call, no show and you have pickup attempts remaining, you may reschedule as long as you are within your two weeks from your original "Ready for pickup" notification date. We will not reach out to you to reschedule.

If you no call, no show and your 3 attempts to reschedule have been claimed, your order will be considered abandoned, and non-fundable per our refund policy.

If we need to reschedule, you will be notified as soon as possible and rescheduled to our next available reservation.

Can you have your order shipped instead?

Absolutely! If you unfortunately miss all 3 opportunities, or on second thought would prefer shipping, you may purchase a shipping label.

Request for shipping must be sent within 2 weeks of the date your "Ready for pickup" notification was sent.

We will invoice you for the total cost of shipping, once your invoice is fulfilled, we will purchase your label & ship your order home in accordance with our shipping processing times. Your invoice must be fulfilled within 24 hours being sent.

If you choose to not purchase the shipping label, your order will be void and non-refundable to accommodate communication time and storage.

Autograph Sales

All autograph sales are final.

Rochelle Davis is hosted through consignment. Her autographs and collectibles are not owned by Bear Naturals.

Autographs must be personalized. The name to who it will be addressed to must be included in the notes at checkout as described on the product description, or it will be personalized using the name associated with the order.

At this time, all international autograph orders are placed through Rochelle personally. Please email her at Rochelledavis@aol.com to purchase your autograph and have it sent to you internationally.

For questions regarding autographs or your autograph purchase, please contact Rochelle directly at Rochelledavis@aol.com. All autograph related questions sent to us will be redirected to her.

We're here for you!

If we can help in anyway, please reach out to us via our direct email or direct message options on our various social media platforms. Messages are checked daily!

Hours of operation:

Sunday & Monday - Closed

Tuesday-Saturday 11am - 7pm PST.

All discounts & special offers have a 30 day to use expiration unless otherwise stated.

Direct Email

info@bearnaturalsholistics.com

Instagram

@_bearnaturals_

Tiktok

@Bearnaturals

Facebook

Bear Naturals

Damages/Concerns/Questions

We will replace any order that arrives damaged with the same items or similar of equal value if the exact product or scent is out of stock.

If we assess the damage replacement claim and feel there are dishonest intentions, or it appears the product has been used prior to being damaged, we will not replace the order and may choose to consider the order fraudulent.

We will not replace any order that the shipping box or internal packaging arrives damaged, but the products are unharmed. If we can confidently determine the products to be safe for use, we will not replace them.

To Begin This Claim:

Email The Following Information To info@bearnaturalsholistics.com

If the product(s) arrived damaged, please email us within 24 hours after delivery with a minimum of 4 pictures of the damaged packaging and product(s). This will allow us to assess the situation and reach out to USPS to begin communication for insurance coverage to reimburse the business. Your name and order information may be required by the USPS to process the claim.

Once we assess the claim, we will either approve or decline the claim based off information provided. If approved, you will be sent the necessary codes to reorder for total of your order (not including taxes) and free shipping.

If your order is lost in transit,

Please contact USPS with your tracking number for a delivery update and take note of the information provided to you by them. If it is not delivered in 3 business days after the expected date of delivery, please reach out to us with all of the information. We will replace your order with the same items, or similar of equal value if exact product or scent is out of stock. If you would like to wait until the scent or product you ordered becomes available again, we will issue you a store credit for the amount of the order not including any taxes as well as provide you a one-time free shipping code to use to replace the order.

To Begin This Claim:

Email The Following Information To info@bearnaturalsholistics.com

Your name, order number, expected delivery date, the information provided by USPS on the orders missed delivery, and any other information from you that may be helpful in our effort to file an insurance claim with USPS to reimburse the business. Your name and order information may be required by the USPS to process the claim.

Once we assess the claim, you will be sent the necessary codes to reorder for total of your order (not including taxes) and free shipping.

Rewards Received/Redeemed

Rewards can be earned and redeemed towards both our physical products, as well as Spiritual Guidance sessions.

Autograph sales are hosted through consignment and are excluded from reward redemptions.

Rewards are only received, and redeemable for use through our website. Spiritual Guidance special offers posted to Instagram & paid through Venmo are excluded from The Collectors Cave unless otherwise noted.

Rewards do not combine with other offers. Enjoy the special offer, and save those rewards up!

Please use your reward redemption codes within 6 months of redemption. Reward redemption codes must be used within 6 months from the date of redemption.

All unused reward redemption codes that are deactivated and deleted are voided upon deletion.

Spiritual Guidance

All guidance sessions are non - refundable.

1:1 One Hour Video Chat reschedule/cancel policy:

Bookings can be rescheduled or canceled by emailing or direct messaging me with at least 4 hours notice prior to the time of your booking. Please use the link provided in your booking email to reschedule or reach out to thecreativegoddessll@icloud.com or DM on Instagram @the_creative_goddess.

Booking cancellations, & reschedule requests that are submitted after the 4 hour prior to session window closes will be offered a 50% off of your booking fee order code with a 30 day expiration date.

Payment is retained as a non-refundable deposit for the time reserved and prepared for your session.

Failure to send message via Instagram to @the_creative_goddess prior to session with information needed to initiate call will result in your session being cancelled at the time your session begins. You will have 24 hours from your scheduled session time to reach out and claim the cancellation policy offer for a 50% off code to book another session within 30 days.

If I need to reschedule, you will be contacted with 24 hours notice or no less than 4 hours, either via DM or email depending on which you chose for communication between us based off your booking method and outside contact you hold with me. You will be given a code to use within 30 days to reschedule your session free of charge, or you can choose to reschedule it with me personally. If in the rare occurrence I require less than 4 hours notice, the previously mentioned applies and you will be given a code for 50% off a future session with a 30 day to use expiration.

Additional Messages:

We do our best to respond to each email and DM as soon as possible and within 24 hours, however we thank you in advance for understanding it may take up to one to three business days to receive our response. Please check your spam folder if you have not heard back from us within 3 business days.

The Right To Refuse Services To Any Customer/Client At Anytime With No Refund Provided As A Retainer For Any Inconvenience Resulted From Any Reason To Discontinue Services Is In Effect as Of August 26th, 2024.